FAQ
Good to know
Frequently asked questions
Which ampoule should I use first?
Start with the Centella Ampoule if your skin is sensitive or you're new to ampoules. Reach for Tone Brightening when skin looks dull, Poremizing Fresh for shine and visible pores, and Tea-Trica Relief when you're breaking out.
Can I use more than one ampoule a day?
Yes. Many people use one in the morning and another at night, for example Poremizing in the morning and Centella at night. Patch test new combinations first.
How long does the kit last?
With 2–3 drops per use, and rotating through all four ampoules, the kit lasts several months.
Is it suitable for sensitive skin?
Centella is known for being gentle, but every skin is different. Always patch test on your inner arm 24 hours before first use and stop if irritation occurs.
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery usually takes 2–5 business days in main centres. You'll receive tracking by email as soon as your order ships.
What is your returns policy?
Unopened products can be returned within 30 days of delivery. For hygiene reasons we can't accept opened skincare unless it arrived damaged. See our Returns page for full details.